Privacy Policy

Last updated August 14th, 2012


Thank you for visiting Iris Gioielli website. Iris Gioielli is a brand under Dolce Vita (HK) Co. Ltd.
This policy statement provides information on the obligations and policies of Dolce Vita (HK) Co. Ltd. under the Hong Kong SAR Personal Data (Privacy) Ordinance 1995 - Cap.486.


Our customers’ privacy is paramount to us this is why we shall fully comply with the obligations and requirements of the Ordinance.
Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us.
We shall endeavor to ensure all collection and/or storage and/or transmission and/or usage of personal data by us shall be done in accordance with the obligations and requirements of the Personal Data (Privacy) Ordinance.
The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect.
When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy.
We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices.
If you would like to speak to a customer service representative, please contact us via telephone at (852) 2742 9366 or email at

Iris Gioielli will occasionally update this Privacy Policy. The latest revision can be viewed in the "last updated" date on this page.
Please check the date of our Privacy Policy each time you visit the Website for any updates or changes.
The use of the Website constitutes the consent to this Privacy Policy, including any changes or updates. Additional features, functionality, offers, activities, or events may be available to the customer subject to additional or different privacy rules disclosed in connection with those opportunities.

International Transfers

Information collected on the Website may be stored and processed in any country in which Dolce Vita (HK) Co. Ltd. or its affiliates, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country.
Be advised that personal information may be made available, without your knowledge, to governments or governments’ agencies in any other country where Dolce Vita (HK) Co. Ltd. or its service providers store or process personal information, under a lawful order made in that country.
At times it may be necessary and/or prudent for us to transfer certain personal data in order to carry out the purposes, or directly related purposes, for which the personal data was collected.
Where such a transfer is performed, it will be done in compliance with the requirements of the Personal Data (Privacy) Ordinance.

Collection and Use of Information

In general, you can browse the Website without disclosing who you are or revealing any personal information about yourself. At various times, you may decide to provide any personal information. You should know that any personal information that you provide (whether written or oral) through whatever means (through our Website, via e-mail, over the telephone, etc.) might be stored. Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information.
Over time the information you provide may be combined together and with information that is publicly available, collected through data collection devices, and information received from Dolce Vita (HK) Co. Ltd. partners, affiliates and other third parties.
Under certain circumstances, telephone calls made to our order and/or service hotlines and/or inquiry telephone numbers are recorded for the purposes of quality control, appraisal, as well as staff management and development. Unless expressly indicated at the time of calling, such recordings are NOT personal data of the caller and therefore, in respect of the caller, are not subject to the various provisions of the Personal Data (Privacy) Ordinance, and the caller has no rights and/or claims, either statutory, contractual, over or to such data. At all times, every care is taken to protect such recordings from inadvertent and/or unauthorized access.

Use of Your Personal Information

The information collected about you might be used to:

Personal Information that we May Share with Others

All personal data we hold will be kept confidential but the Company may, where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the data was collected, may share such information with trusted Parties.

Personal data may also be disclosed to any person or persons that have a right under the Personal Data (Privacy) Ordinance to gain access to such information, provided they are able to prove their authority to access such information. For example, if we were served with a court order demanding certain customer information then we would disclose the information to the duly appointed officer of the court or such other persons as the court orders.

Anonymous Information

The Company may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. The Company may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.


The Website may provide links to other third-party Websites which are outside our control and not covered by this privacy policy. The Company encourages you to review the privacy policies posted on these (and all) Websites.

Accuracy of your information

Where possible, we will validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some instances, we are able to validate the data provided against pre-existing data we hold. In some cases, as per the requirements of the Personal Data (Privacy) Ordinance, the Company is required to see original documentation before we may use the personal data, such as with Personal Identifiers and/or proof of address.

Accessing and Updating Your Information

Where an individual legitimately requests access to and/or correction of personal data relating to the individual, held by us, then we shall provide and/or correct that data in accordance with the times and manner stipulated within the Personal Data (Privacy) Ordinance.
Although we do not currently provide online access to and correction of personal data we hold, we fully comply with the "Rights of Access and Correction" obligations of the Personal Data (Privacy) Ordinance.
Under the terms of the Personal Data (Privacy) Ordinance, individuals have the right to:

An individual may exercise his or her right of access by sending a request:

To directly contact one of our staff please send an e-mail to or phone (852) 2742 9366, or connect to skype: dolcevitahk .

Retention of Personal Data

We will destroy any personal data we may hold in accordance with our internal retention policy. The policy states that:

Direct Marketing

In accordance with the requirements of the Personal Data (Privacy) Ordinance, we will honor an individual's request not to use his or her personal data for the purposes of direct marketing. Should you wish not to receive direct marketing material from us, please email to or fax to (852) 2742 9368 or write to us at: Dolce Vita (HK) Co. Ltd., Unit 908, 9/F, Elite Industrial Centre, 883 Cheung Sha Wan Rd., Lai Chi Kok, Kowloon, Hong Kong.
Any such request should clearly state details of the personal data in respect of which the request is being made. Specifically, we request that you include the corresponding Company-assigned account numbers, which are printed on our statements/invoices. Please also state clearly the authority under which you are authorized to make such a request.
Unless otherwise instructed as per the above, we may use any of the data collected in the normal course of our business for marketing purposes.

Our Personal Data (Privacy) Ordinance Contact Details

All inquiries regarding our compliance with our obligations under the Personal Data (Privacy) Ordinance should be made in writing to: Dolce Vita (HK) Co. Ltd., Unit 908, 9/F, Elite Industrial Centre, 883 Cheung Sha Wan Rd., Lai Chi Kok, Kowloon, Hong Kong.

Privacy Policy Version

If there is any inconsistency or conflict between the English and any other language versions (if any) of this Privacy Policy Statement, the English version shall prevail.